FAQ
Useful details before arrival.
Clear answers for planning the stay, from transfers to check-in and villa details.
How far is the resort from the airport?
The resort is approximately 1.5 to 2 hours from Ngurah Rai International Airport, depending on traffic conditions.
Do you provide airport transfer service?
Yes, we offer private airport transfers for an additional fee. We kindly recommend booking at least 3 days in advance.
What are your check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out are subject to availability and additional charges may apply.
How private are the villas?
Our villas are designed to offer a high level of privacy. However, some outdoor areas may have limited visibility from neighbouring buildings, and local farmers may occasionally pass nearby during harvest season. Please contact our team so we can recommend the most suitable villa for your preferences.
Do all villas have private pools?
Yes, all villas feature private pools.
Is floating breakfast included?
Yes, one floating breakfast per stay is included for all guests at no additional cost.
Do you offer special arrangements for birthdays or honeymoons?
Yes, we offer customized arrangements for special occasions, including flower baths, pool decorations, personalized designs, cakes, and romantic setups. Please contact our team for further information.
How much does flower decoration cost?
Pricing varies depending on the setup and design. Please contact our team for available options and rates.
Do you offer vegan or special dietary options?
Yes, we accommodate vegan and other dietary requirements at our restaurant. Kindly inform us in advance.
Do you provide insect repellent in the villa?
Yes, insect repellent is provided in all villas for guest comfort.
Are there restaurants nearby?
Yes, there is a restaurant right at the property, offering local and international favourites at a high standard.
Is drone flying allowed at the resort?
Yes, drone usage is allowed with prior approval, as we carefully consider the privacy and comfort of all guests. Please inform us in advance if you plan to use a drone during your stay.
Is Wi-Fi available at the resort?
Yes, complimentary Wi-Fi is available in all villas and public areas.
What is your cancellation policy?
Cancellation policies vary depending on the selected rate. We currently offer both a 30-day cancellation policy and non-refundable rates. Please refer to your booking confirmation for details.
Do you require a deposit or full payment to confirm a booking?
Full prepayment is required to confirm the booking.
Can you arrange tours or activities in Bali?
Certainly. We can assist with arranging tours, excursions, and cultural experiences during your stay. Please contact our team for further assistance.